The purpose of Festa LAB ("the Seller") is to ensure your complete satisfaction. If for any reason you are not satisfied with your order, you can exercise your right of withdrawal without any penalty within fourteen (14) days after the receipt of the products purchased on store.robertofesta.it. The products to be returned must be delivered to the courier within fourteen (14) days after the date on which you notified the Seller of your decision to withdraw from the contract. The products may be returned by shipment of the package through the courier indicated by the Seller, or through another forwarder, only after having completed the Return Form (compliant with the type form in accordance with Article 49, paragraph 4 of the Consumption Code), that you can find online in the Customer Service area to obtain the return number. The Seller will send you a confirmation by email of the receipt of the withdrawal request sent through the Return Form, or after you have prepared and sent to the Seller another explicit statement of your decision to withdraw from the contract, assuming that, in this case, the burden of proving the correct and timely exercise of the right of withdrawal will be at your expense. It is not possible to exchange the chosen article with another.
CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised properly if the following conditions are completely fulfilled:
a. Inside the box you can find The claim document that has to be filled in and sent back to the following email firstname.lastname@example.org within 15 days after receiving the goods
b. the products must not have been used;
c. the bar code on the box containing the Product must be legible;
d. the products must be returned in their original packaging;
e. the returned products must be delivered to the courier within fourteen (14) days starting from the date you have notified the Seller of your decision to withdraw from the contract;
f. the products must not be damaged.
If you have complied with all the conditions, the Seller will fully refund the price of the purchased products. You will only have to pay the costs of the return personally. You will be contacted if your return can not be accepted because it does not comply with the above conditions. In this case, you can choose to regain the purchased products at your own expense. If you refuse this shipping Festa LAB reserves the right to retain the products and the amount corresponding to the purchase price of the products. You will also be contacted if your return can not be accepted because it does not comply with the above conditions. In this case, you can choose whether to accept the reduction of the refund, which will be notified to you, due to the decrease in the value of the returned products, or if regaining the products purchased at your own expense. If you refuse this shipment Festa LAB reserves the right to retain the products and the amount indicated for the reduction of the refund, due to the decrease in the value of the returned products.
FESTA LAB doesn’t provide free return shipping.
Customs fees or any other shipment fee paid by FESTA LAB to receive the delivery return, will be detracted from the refund.
TIMES AND METHODS OF REFUND
After the Seller has received your return and verified that all the requirements have been met, you will receive a confirmation e-mail of acceptance of the return, or, if there is a decrease in value of the returned products, an e-mail in which you are informed of the amount deducted as a reduction of the refund. The refund is activated by the Seller as soon as possible and in any case within fourteen (14) days of the date on which it become aware of the exercise of your right of withdrawal, once it verified that your withdrawal took place in accordance with the above conditions. The actual time for re-crediting or refunding the sums you paid for the purchase of the products depends on the credit / debit card’s management company, but normally it occurs within two bank statements. We remind you that the date of the re-credit is the same as of the debit, so you will not be subject to any loss in terms of bank interests.
IDENTIFICATION BAR CODE OF THE PRODUCT
All the products offered for sale by the Seller are provided with an identification bar code placed on the box containing the goods, which is an integral part of the item. We will not accept products returned in different packages than the original one, with no identification bar code, or with illegible barcode. We therefore call upon you to keep the original box and to take full care of the barcode integrity.
Please contact the courier to organise the collection.